Repairs & Servicing
Fixed by engineers who work on this hardware every day, not shipped off and forgotten.
A failed printhead or a cracked scanner housing doesn't automatically mean the device is done. Most of the faults we see are repairable, and replacing a unit outright is usually the more expensive option once you compare it against a proper repair.
Our repairs centre diagnoses the fault first and tells you what it'll cost before any work starts — no surprise invoices, and no guessing whether a repair is worth it.
Get in touch- Diagnosis and a fixed quote come before any repair work — you decide whether to proceed once you know the cost.
- The same team handling repairs also runs our Technical Support desk, so a fault gets a full picture rather than a rushed swap.
- Devices under a Managed Services agreement get repairs coordinated automatically as part of that service.
What's included
Scan engine, trigger and housing faults across 1D and 2D handheld and fixed-mount scanners.
Printhead replacement, calibration and mechanical faults on desktop, mobile and industrial printers.
Screen, battery and connectivity faults on rugged and standard handheld and vehicle-mounted computers.
Servicing for direct-to-card and retransfer ID printers, plus RFID reader and antenna diagnostics.
Frequently asked questions
It depends on the fault and parts availability, but most common repairs — printheads, scan engines, batteries — are turned around significantly faster than ordering and waiting for a replacement unit.
Related services
Ready to talk about repairs & servicing?
Tell us what you're working with and we'll scope what this looks like for your business.
Contact our team