Privacy Policy

1. What this covers

This policy explains what personal data Alotez collects when you use this website, place an order, or contact us, and what we do with it.

2. What we collect

• Account details: name, email address, company name, password (stored as a hash, never in plain text).
• Order details: billing and shipping addresses, order history, payment status (not full card numbers — payments are processed by our payment provider).
• Enquiries: whatever you submit through our contact form, including your work email, phone number and message.
• Usage data: your chosen market/currency, and basic technical data like IP address and browser type.

3. How we use it

To create and manage your account, process and fulfil orders, respond to enquiries, send order and account-related emails (confirmations, password resets, order status updates), and improve the site. We do not sell your personal data.

4. Cookies

We use cookies for things like remembering your chosen market and keeping you signed in. See our Cookie Policy for the full list and how to control them.

5. Sharing your data

We share data with the third parties needed to run the service — our payment processor to take payment, our email provider to send transactional email, and our hosting and database providers — and otherwise only where required by law.

6. Your rights

You can ask us what personal data we hold about you, ask us to correct it, or ask us to delete your account and associated data, subject to what we're required to retain for order and tax records. Contact us to make a request.

7. Contact

Questions about this policy, or a data request, can be sent through our contact form.