Technical Support
Support from people who install this hardware, not a generic call centre.
When a scanner won't pair, a printer won't calibrate, or a mobile computer keeps dropping its connection, the fastest fix usually comes from someone who's already seen the same fault on the same model — not a first-line script reading back a manual.
Our Technical Support team troubleshoots hardware and the applications running on it, escalating into our repairs centre directly when a fault turns out to be physical rather than a configuration issue.
Get in touch- Support engineers work across the same product range we sell and manage, so they're diagnosing hardware they already know.
- One ticket covers troubleshooting through to repair — no re-explaining the issue to a second company.
- Available whether or not your devices are under a formal Managed Services agreement.
What's included
Support requests reach engineers who work with barcode, RFID and mobility hardware daily, rather than a generalist first-line queue.
Faults in the software layer — device management profiles, scanning apps, printer drivers — are diagnosed alongside the hardware itself.
Front-line staff using the devices day to day can raise issues directly, without needing to go through an internal IT bottleneck first.
When troubleshooting points to a hardware fault, the same ticket carries straight into our Repairs & Servicing team rather than starting over.
Frequently asked questions
No — you can reach our technical support line for a one-off issue. Customers with a Managed Services agreement get proactive monitoring on top, but reactive support is available either way.
Related services
Ready to talk about technical support?
Tell us what you're working with and we'll scope what this looks like for your business.
Contact our team